Frequently Asked Questions

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Frequently Asked Questions:

  • The prices at Payless Mattress seem too good to be true. Is Payless Mattress's furniture and mattresses refurbished?
No. Payless Mattress does not sale any refurbished furniture or mattresses. All

merchandise at Payless Mattress is new and come from our wide array of furniture manufacturers. Payless Mattress selects furniture manufacturers that offer diverse styles at reasonable price points while standing behind the quality of their goods. Payless Mattress then minimizes the mark up price advertised by other furniture stores by combining great furniture with high quality customer service that keeps customers returning and referring their friends and family. This simple business motto to keep customers happy helps us keep our prices down.

  • I was shopping around and found a piece of furniture I would like to order however I did not see it online or in your showroom, can you order it for me?
Yes. Although Payless Mattress has a large selection of home furnishings to meet the needs of our customers, we do not have the space to showcase all our merchandise in our showroom and online, therefore we keep huge collections of our furniture updated through our showroom catalog and invite our customers to come visit us for extended shopping options. We also welcome customers to shop around  before visiting us to compare merchandise and prices from other furniture stores to ensure that they have clear design ideas for their home furnishing needs. 
  • I am interested in making a purchase but I am concerned about getting approved for financing, is there any other payment options available?
Yes. Payless Mattress offers several flexible payment options. We accept cash, credit, ApplePay, PayPal, and Amazon. Payless Mattress also offers flexible financing through our credit approval furniture financing program as well as our no cost layaway program. Our layaway program requires a minimum deposit of 30% down before any furniture is ordered. Our layaway plan allow families to ensure the availability of furniture of their interest without needing to have the full price of the furniture at the time of purchase. Come visit our showroom at 944B South Orange Avenue, Newark, New Jersey 07106 to learn more. 
  • There are a lot of furniture stores out there that promise the same things, how do I know that I am getting the best price and the best service with Payless Mattress?
The market is flooded with self-proclaimed furniture and mattress experts who promise the world so we at Payless Mattress are very sensitive to the exhausted customer experience. While we make a serious commitment to a specialized customer service experience and maximizing our customer's buying power, we believe that you should not take us at our word alone. We invite our customers to come visit our showroom, meet our trained and friendly staff, browse our customer ratings, learn more about our BBB ratings, and compare us to other local furniture stores before you make a final decision. Payless Mattress asks all our customers to rate their experience with us so that we can share it with other potential customers.     
  • I am moving soon, can Payless Mattress help me relocate my furniture to my new residence?
Yes, Payless Mattress is excited to announce that we can now help our customers to relocate their furniture purchased from Payless Mattress as well as other home furnishings. Many of our customers are purchasing furniture to move into a new residence and need help purchasing new home furnishings as well as getting their new and old furniture to their new residence without overspending. Payless Mattress has now extended its services to provide support to our customers who need to relocate. Contact us to learn more.
  • How do I purchase a gift card for a loved one?
Payless Mattress makes our gift cards available for purchase for that special friend or family member online and at our showroom. Please ask our trained and friendly staff about our gift card options. 
  • I want to purchase furniture but I am not sure about my room measurements and design ideas for my space, can you help?
 Yes. Payless Mattress has trained and friendly staff that can help you with design ideas, create computerized room models, and even measure your room and furniture fits. We also provide online measuring guides to help customers at home. 

 

For more information or additional questions, please contact us to learn more.

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